Shipping policy

ITS OKAY NOT TO KNOW  WILL DO THEIR UTMOST TO HAND OVER ALL ORDERS TO THE SHIPPING COMPANY WITHIN THREE BUSINESS DAYS AFTER ACCEPTANCE OF THE ORDER. IT’S OKAY IS NOT LIABLE IF THE SHIPPING TAKES PLACE AT A LATER DATE. THE SHIPPING TIMES MENTIONED IN OUR FAQ, OR ANYWHERE ELSE, ARE ESTIMATED TIME FRAMES AND ARE NOT A PART OF THE CONTRACT BETWEEN ITS OKAY NOT TO KNOW  AND THE CUSTOMER.

WE HAVE NO INFLUENCE ON THE DELIVERY TIME. DUE TO UNFORESEEN CIRCUMSTANCES PACKAGES CAN RUN DELAYS. IT’S OKAY NOT TO KNOW HAS THE RIGHT TO DELIVER PACKAGES UP TO NINETY DAYS AFTER THE ORDER HAS BEEN ACCEPTED, WITHOUT CONSEQUENCES.

IN THE EVENT THAT PACKAGES CAN'T BE DELIVERED WITHIN THE PRESCRIBED TIME FRAME, THE CUSTOMER WILL BE NOTIFIED. THE CUSTOMER CAN EITHER CANCEL THEIR ORDER AT THAT MOMENT OR COME TO ANOTHER AGREEMENT WITH ITS OKAY NOT TO KNOW. IN CASE OF CANCELLATION, THE CUSTOMER WILL RECEIVE A REFUND AS SOON AS POSSIBLE.

KEEP IN MIND THAT THE PACKAGE MUST BE COLLECTED WITHIN 14 DAYS. IN CASE THE DELIVERY COMPANY IS UNABLE TO DELIVER THE PACKAGE DUE TO AN INCOMPLETE/WRONG ADDRESS, OR WHEN THE PACKAGE HASN'T BEEN COLLECTED AT THE PICK-UP POINT WITHIN 14 DAYS AFTER THE NOTIFICATION, THE PACKAGE WILL BE SHIPPED BACK TO IT’S OKAY NOT TO KNOW. THESE KINDS OF RETURNS ARE NOT HANDLED AS A PRIORITY BY THE SHIPPING COMPANIES. A SECOND SHIPMENT CAN ONLY TAKE PLACE AFTER WE RECEIVE THE ORIGINAL PACKAGE BACK AT OUR WAREHOUSE. THE CUSTOMER IS RESPONSIBLE FOR ANY EXTRA FEES THAT MAY BE APPLICABLE.

ANY COMPLAINTS ABOUT THE CONDITION OF THE GOODS UPON DELIVERY (INCLUDING MISSING PARTS) MUST BE MADE TO IT’S OKAY (itsokaytonotknow@gmail.com) NO LATER THAN TWO BUSINESS DAYS AFTER RECEIPT OF THE GOODS.